Legal

PRIVACY POLICY

Last updated: 14 July 2025

1. Who We Are

Brakko is an AI tooling and workflow advisory firm based at 88 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia. We provide bid management tools and programmes to contractors and professional services firms across East Malaysia. You can reach us at [email protected] or by phone at +60 82-417 268.

2. What Data We Collect

When you use the contact form on this website, we collect the information you choose to submit:

• First name and, if provided, last name
• Email address
• Phone number (optional)
• A message describing your enquiry or situation

We may also collect technical usage data — pages visited, time on site, browser type, approximate location derived from IP address — through analytics tools. See Section 5 for detail on cookies and tracking.

3. How We Use the Data

We use the information you submit to respond to your enquiry and, where an engagement follows, to deliver the programme you have agreed to. We may also use aggregated, anonymised usage data to understand how the site is performing and where it can be improved. We do not use your contact details to send unsolicited marketing material.

4. Legal Basis

We process your personal data on the basis of your consent, given when you submit the enquiry form, and on the basis of our legitimate interest in responding to business enquiries and improving our services. Both grounds are recognised under applicable Malaysian personal data protection law. Where we rely on consent you may withdraw it at any time by contacting us at [email protected].

5. Cookies and Tracking

This site uses cookies for essential operation, performance measurement and, if you consent, advertising purposes. You can manage your preferences at any time using the cookie settings panel on the homepage or by visiting our Cookie Policy. Declining non-essential cookies does not affect your ability to use the site or submit an enquiry.

6. Third Parties and Processors

We may share data with service providers who help us operate the website and respond to enquiries — for example, analytics providers and email infrastructure. These parties process data only on our instruction. We do not sell personal data to any third party, and we do not share it with advertisers for their independent use.

Where advertising pixels are active on this site (subject to your cookie consent), data may be processed by those advertising platforms under their own privacy terms.

7. Data Retention

Enquiry records are held for up to three years from the date of submission unless an ongoing client relationship means we need to retain them longer for legitimate business purposes. After that period, records are deleted or anonymised. You may request earlier deletion at any time — see Section 8.

8. Your Rights

Subject to applicable data-protection law, you have the right to:

• Ask what personal data we hold about you
• Request that inaccurate data be corrected
• Ask us to delete your data
• Withdraw consent where processing is based on consent
• Object to processing based on legitimate interest

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time and in accordance with our obligations under applicable law.

9. Data Security

We take reasonable steps to protect personal data from loss, unauthorised access, disclosure and misuse. These include access controls, encrypted transmission (HTTPS) and periodic review of our data handling practices. No method of electronic storage or transmission is entirely without risk, and we do not make absolute assurances on this point.

10. Children's Data

This website and our services are directed at business professionals and organisations. We do not knowingly collect personal data from anyone under 18 years of age. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, the date at the top of this page will change. Continued use of the site after an update constitutes acceptance of the revised policy. For material changes we will make reasonable efforts to draw your attention to the update.

12. Contact

Brakko
88 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia
[email protected]
+60 82-417 268